Frequently Asked Questions
Have more questions? Feel free to contact us.
General
What types of parts do you sell?
We specialize in heavy-duty truck parts, offering a wide inventory that includes new aftermarket products, high-quality used parts, and genuine OEM components. Our selection covers everything from engine and drivetrain to brake systems and hydraulics.
Are your used parts reliable?
Yes, absolutely. All of our used parts go through a rigorous inspection and testing process to ensure they meet our high standards for quality and reliability. We stand by the products we sell, offering a reliable, cost-effective solution for your repair needs.
Do you offer a warranty on your products?
Yes, many of our new and OEM parts come with a manufacturer’s warranty. For specific warranty details, please contact us with the part number you’re interested in.
Can you help me find a specific part?
Of course! Our team has extensive industry knowledge and is dedicated to helping you find the right part, even if it’s a hard-to-find component. Simply give us a call or use our contact form with as much detail as possible about the part and your truck.
Ordering
How do I place an order?
You can place an order by phone, email, or by filling out our online contact form. You can also reach us via a call or chat on WhatsApp. Our team will get back to you promptly to confirm availability and finalize the details.
Do I need to create an account to order?
No, you do not need to create an account to place an order. However, creating an account can streamline future purchases and provide access to your order history.
What payment methods do you accept?
We accept all major credit cards, e-transfers, and business checks. For more details on payment options, please contact our sales team.
What is your return policy?
We offer a straightforward return policy. If you need to return a part, please contact us within 30 days of purchase for a return authorization number. Parts must be in original, sellable condition. A restocking fee may apply.
Delivery & Shipping
How long does delivery take?
For our local service area, including the neighborhoods around Ayre, Kitchener, and Waterloo, we offer same-day or next-day delivery on most in-stock items. For the rest of Ontario, delivery times vary based on location but are typically 1-3 business days.
Do you ship outside of Ontario?
At this time, we primarily serve customers within Ontario to ensure our delivery and customer service standards remain high. Please contact us to discuss special arrangements for shipping outside the province.
What are your shipping costs?
Shipping costs are calculated based on the size, weight, and destination of your order. We strive to keep our rates reasonable. You will receive a full quote for shipping before you finalize your purchase.
Can I pick up my order in person?
Yes, local pickup is available at our facility. Please call ahead to confirm your order and arrange a pickup time.
Pricing
Do you offer a price match guarantee?
We are committed to providing competitive pricing on all our products. If you find a comparable part at a lower price from a local competitor, contact us and we will do our best to match it.
Are your prices competitive?
Yes, our pricing is designed to be fair and competitive within the heavy-duty truck parts market. We believe in offering the best value by combining quality parts with exceptional service at a reasonable price.
What are your shipping costs?
Yes, our pricing is designed to be fair and competitive within the heavy-duty truck parts market. We believe in offering the best value by combining quality parts with exceptional service at a reasonable price.
Do you have discounts for bulk orders?
We do offer discounts for fleet accounts and bulk orders. Please contact us to discuss your specific needs and we can provide a customized quote.